Technical Service Representative Position Available
Job Title: Technical Service Representative
Job Type: Full-Time, Exempt, Monday-Friday, 8:00 AM - 4:30 PM
Reports To: Division Manager – Configured Products
Company Background:
MARLO Incorporated is a respected leader in the water treatment industry for over 50 years, dedicated to providing innovative solutions for residential and commercial applications. We take pride in our commitment to quality and customer satisfaction. We are located along the shores of Lake Michigan in Racine, Wisconsin and in close proximity to the Milwaukee metro area and the northern Chicago suburbs.
Job Description:
Join the dynamic team at MARLO Incorporated as a Technical Service Representative in our technical services team! You’ll play a vital role in supporting customers with solutions to their water softeners, water filters, reverse osmosis, deionization systems and other water treatment products. We’re on the lookout for a passionate individual who loves working with customers to resolve problems and thrives in a collaborative environment who is eager to uphold our high-quality standards. Get ready to make an impact and be part of something exciting!
Roles and Responsibilities:
- Support customer inquiries via phone / email using technical troubleshooting techniques and offering solutions for Marlo water treatment products
- Train and demonstrate equipment to internal and external customers and technical support staff (in-house, at customer locations or virtual)
- Perform field start-up of water treatment equipment on site at customer locations
- Prepare and deliver quotations for replacement parts for customers
- Participation in product development projects & documentation to improve product quality based on customer feedback
- Collaborate with team members across the organization in Engineering, Sales, Operations, etc. to resolve customer issues
- Interpret P&IDs, engineering drawings, BOMs, electrical schematics, ladder logic, and technical data for accurate customer support of field questions and solutions
- Identify and document non-conformances and root causes of field related customer issues and implement solutions or corrective actions where appropriate
- Maintain product knowledge and apply this understanding to provide unique and custom solutions
- Interface with the ERP systems (NetSuite) to execute transactions and activities
- Occasional hands-on assembly or disassembly of Marlo product for analysis
- Adhere to company procedures and directives for a consistent approach to quality & support
Qualifications & Requirements:
- 5 years of technical service working directly with customers or related experience in the water treatment equipment industry (or related industry with technical products/machinery)
- Occasional overnight travel (15-20%) is required
- Familiarity with water industry components from such manufacturers as: Fleck/Pentair, Clack, Aquamatic, Allen-Bradley, HACH, Grundfos, Goulds, GF Signet, major ion exchange resin & RO membrane manufacturers is a plus
- Familiarity with Residential and Commercial water treatment applications and equipment is a plus
- High school graduate or GED equivalent with post-secondary education in a technical related field highly desired.
Skills & Abilities:
- Excellent verbal & written communication skills to work directly with customers & training / leading technical discussions
- Positive attitude and a strong work ethic
- Ability to troubleshoot water treatment process systems with controls & PLCs
- Highly detail oriented, organized, excellent time management skills and self-motivated to execute quality work
- Strong continuous improvement mindset, with the ability to not only resolve problems but also develop proactive solutions to prevent future issues
- Mechanical and Electrical technical aptitude with PLC & Ladder Logic desired
- Reliable attendance and punctuality
- PC literate, including Microsoft Office software
Compensation / Benefits:
- Salary range $50-80k based on industry related experience
- Signing bonus
- Medical, dental, vision insurance
- 401k plan with company contribution
- Profit sharing plan
- Paid vacation, holidays, and sick time
Location:
MARLO Incorporated 2227 South Street Racine, WI
If you are passionate about water treatment assembly work and want to contribute to our dynamic team at MARLO Incorporated, we invite you to apply. We offer a competitive salary based on experience and a supportive work environment where your contributions are valued. Join us in delivering excellence in residential and commercial water treatment assembly!
Submit resume and salary history to:
Marlo Incorporated
Attn: Mark Kliewer, Division Manager
2227 South Street
Racine, WI. 53404
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